Student Referrals

There have recently been a few questions coming in about student referrals and what level of involvement agents will have on the AHN System, so we thought we should post the answer here for anyone who may be interested.

There are three ways that new student applications can be submitted to AHN. The first is when a Student comes to the website and fills in the application form first hand. The second is when a supervisor adds a new student or study tour from within their organisation’s AHN account. The third is when a referring agent enters new student details on a page specifically designed for agent referrals. Both the second and third methods utilise an “agent code”, which is a way for referring agents to identify themselves on the system, with a unique code assigned to each office.

Referring agents may be the supervisor themselves, an education provider, or an external agency. It is up to each supervising organisation how they structure their student referrals on AHN, and an agent can only add new students to supervisors who have previously nominated to accept that agent code. A report will be produced at the end of each month detailing the commission payable to each referring agent.

The primary responsibility of referring agents is to make sure the students they enter onto the system receive their AHN login information and know how to access their account, and that they have read and understood the student orientation prior to the start of their homestay placement in Australia.

AHN Transition Training

This is an exciting week here at AHN, as we are about to begin system training and testing with the first of our foundation year members, StudyGoldCoast. A lot of thought has gone into how best to bring new organisations onto the system, and we thought we should document the process here to give everyone a better idea of what’s in store.

In the first phase of training we will have staff members from the new organisation take on the role of a Homestay Host or Student so that they can run through and understand the flow of the system from the perspective of the users they will be supervising. This will also provide them with the opportunity to test out the system by creating different problem scenarios to see how the system handles them.

After new users have completed the student/host flow up until placement we will reverse the roles and have them be supervisors within a dummy organisation we have setup on the system for training purposes. AHN staff will then create a series of Hosts and Students and run them through the flow while generating as many pre-placement issues that we can come up with. This will provide new users with an understanding of how a supervisor manages their operations using the system, including task delegation and incident management.

Once new organisations are confident on the system with a full understanding of its capabilities, we will then begin setting up their custom pages and begin full transition onto AHN!