AHN Transition Training

This is an exciting week here at AHN, as we are about to begin system training and testing with the first of our foundation year members, StudyGoldCoast. A lot of thought has gone into how best to bring new organisations onto the system, and we thought we should document the process here to give everyone a better idea of what’s in store.

In the first phase of training we will have staff members from the new organisation take on the role of a Homestay Host or Student so that they can run through and understand the flow of the system from the perspective of the users they will be supervising. This will also provide them with the opportunity to test out the system by creating different problem scenarios to see how the system handles them.

After new users have completed the student/host flow up until placement we will reverse the roles and have them be supervisors within a dummy organisation we have setup on the system for training purposes. AHN staff will then create a series of Hosts and Students and run them through the flow while generating as many pre-placement issues that we can come up with. This will provide new users with an understanding of how a supervisor manages their operations using the system, including task delegation and incident management.

Once new organisations are confident on the system with a full understanding of its capabilities, we will then begin setting up their custom pages and begin full transition onto AHN!