24/7 Interpreter Service

We have received many questions regarding our Homestay 24/7 Interpreter Service.

There are no additional costs for the service as it is paid for in the management fee.

How it works is as follows:

1. If our AHN 24/7 Help Desk receives a call where there is obviously a language problem the AHN Help Desk automatically sets up an interpreter booking and reschedules the call. Usually this can be done on the same day.


2. If a Supervisor or a host is having a communication issue where language is the problem, they can book the service direct with our AHN 24/7 help desk (most languages available).


3. Up to 6 people can be on the phone line for the one call, so you could have: Help Desk, Interpreter, Supervisor, Host, Student and Network Account Manager all on the one call for major issues.

We are excited about this added benefit for Homestay.